Terms & Conditions

Last Updated: December 2024

Welcome to Ascendora Global. These Terms and Conditions govern your use of our website and the consulting services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

1. Definitions

In these Terms and Conditions:

• "Company," "We," "Us," or "Our" refers to Ascendora Global, located at W-8-01, GAMUDA BIZ SUITE, JLN ANGGERIK VANILLA, KOTA KEMUNING, 40460 SHAH ALAM, SELANGOR DE, MALAYSIA.
• "Client" or "You" refers to the individual or organization engaging our services.
• "Services" refers to transformation and change management consulting services provided by Ascendora Global.
• "Website" refers to our corporate website and all associated pages.

2. Service Engagement

2.1 Consultation Process

All service engagements begin with an initial consultation to understand your requirements. Following this consultation, we will provide a detailed proposal outlining scope, deliverables, timeline, and pricing.

2.2 Service Agreement

A formal service agreement will be executed prior to commencement of any consulting engagement. The service agreement will supersede these general terms for specific provisions related to that engagement.

2.3 Pricing and Payment

Pricing is determined on a project-by-project basis and will be clearly outlined in your service agreement. Payment terms, schedules, and accepted methods will be specified in the individual service agreement.

3. Intellectual Property

3.1 Our Intellectual Property

All methodologies, frameworks, tools, templates, and proprietary processes developed by Ascendora Global remain our exclusive intellectual property unless explicitly transferred under a service agreement.

3.2 Client Deliverables

Upon full payment, clients receive rights to use deliverables created specifically for their project as outlined in the service agreement. This does not include rights to our underlying methodologies or frameworks.

3.3 Website Content

All content on this website, including text, graphics, logos, and images, is the property of Ascendora Global and protected by intellectual property laws.

4. Confidentiality

4.1 Mutual Confidentiality

We maintain strict confidentiality regarding all client information, business strategies, and proprietary data. We expect clients to maintain similar confidentiality regarding our proprietary methodologies and processes.

4.2 Non-Disclosure Agreements

Where appropriate, separate Non-Disclosure Agreements (NDAs) may be executed prior to service engagement to provide additional confidentiality protections.

5. Liability and Warranties

5.1 Professional Standards

We commit to providing services with professional care, skill, and diligence consistent with industry standards. However, consulting services involve professional judgment and no guarantees of specific outcomes can be made.

5.2 Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability for any claims arising from services provided shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

5.3 Client Responsibilities

Successful consulting engagements require client cooperation, timely provision of information, and implementation of recommendations. We are not liable for outcomes resulting from client's failure to fulfill these responsibilities.

6. Website Use

6.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

6.2 Website Availability

While we strive to maintain website availability, we do not guarantee uninterrupted access and are not liable for any temporary unavailability.

6.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

7. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our website or services, you consent to our data practices as described in the Privacy Policy.

8. Termination

8.1 Termination of Services

Either party may terminate a service engagement as outlined in the specific service agreement. Termination provisions, including notice periods and payment obligations, will be detailed in individual agreements.

8.2 Effect of Termination

Upon termination, both parties remain bound by confidentiality obligations and any other provisions intended to survive termination.

9. Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

9.2 Good Faith Resolution

In the event of any dispute, both parties agree to first attempt resolution through good faith negotiations before pursuing formal legal proceedings.

10. Indemnification

Clients agree to indemnify and hold harmless Ascendora Global from any claims, damages, or expenses arising from the client's use of our services, breach of these terms, or violation of any law or third-party rights.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our website or services constitutes acceptance of modified terms.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms and Conditions, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Ascendora Global regarding use of our website and services.

15. Contact Information